New Delhi, Dec 29 || Artificial Intelligence (AI) may not replace professional care, chatbots like ChatGPT may help reduce mental health stigma, particularly for people hesitant to seek traditional face-to-face support, according to a study.
The team from Edith Cowan University (ECU) in Australia surveyed 73 people who had used ChatGPT for personal mental health support, investigating ChatGPT use and its perceived effectiveness related to stigma.
“The findings suggest that believing the tool is effective and plays an important role in reducing concerns about external judgment,” said Scott Hannah, a student of the Master of Clinical Psychology at ECU.
Stigma is a major barrier to seeking mental health help. It can worsen symptoms and discourage people from accessing support.
The study focused on anticipated stigma -- fear of being judged or discriminated against; and self-stigma -- internalising negative stereotypes, which reduces confidence and help-seeking.